Cancellations, Returns, and Refunds

Return Policy

At FlagMart Canada, we want you to be satisfied when you receive your products. All custom products are tailor-made to your specifications but because all the finishing and sewing is done by hand or by a person with a sewing machine, sometimes there is minimal potential for human error. Under regular circumstances, our quality control department would pick up on any errors but sometimes things slip through and the order is dispatched. You might be wondering, what do I do in case of a manufacturing defect?

If your products are faulty in any way, you can return them within 14 days of receipt. You can contact our customer service department by calling 1-833-989-0313 or email info @ flagmartcanada.com. Let us know your name, order number, and concern and we will respond quickly to resolve your issues. We ask you to provide a digital image of the fault in your product as well as a clear description of the issue.

In most cases, we will be able to resolve your issue via email. If the fault cannot be verified, you may need to return your product to us for inspection.

Products with no Defect

With regards to all products, we cannot accept the return of non-defective products. This is especially true for the products that the user has customized and designed as they have been customized as per the customer's request.

Refund Policy

Prior to Production

Sometimes you may purchase a product but quickly decide that you do not wish to go through with the purchase. We wait 1 hour after you place an order to start manufacturing. If you contact a representative by phone only within the first hour, then we will be able to cancel your order and issue a refund for the full amount.

If you have any questions, concerns, or wish to discuss the product first, feel free to give our team a call to address your concerns.

To avoid issues with your products, be sure to double-check the following prior to production:

• Text - check spelling, font, text size, and placement on your design to ensure it meets your satisfaction.
• Design Size - check the size of your design in relation to the product. Check that the size of the design you submit has high enough quality to avoid pixelation when printing.
• Product Size - check the size of the product you are purchasing to ensure it meets your needs. What is the size of your pole? See Sizing Chart if you are not sure.
• Design Preview - preview your design on our site with the Designer Tool or by downloading a template and making a proof for yourself. You can download a PDF proof of your design and double-check that it meets your satisfaction.

After Receipt of Goods

If you receive your goods and you are unhappy for any reason, please let us know within 14 days. We will be happy to review and correct anything we can. We value your feedback and strive to improve our service in all ways possible.

Cancellation Policy

Within an Hour of Purchase

We wait one hour after you place your order before we start making it. Within this hour, you may contact us via phone if you wish to edit your order or change your mind and we can issue you a full refund.

After an Hour of Purchase

We custom-make each personalized product. Due to the efforts and materials that go into each flag, after one hour has passed the flag goes into production. If you wish to cancel after this time, there will be a 20% service charge of the cost of items.