Frequently Asked Questions

Our flags are 100% made in Canada!

Our flags are made of high quality knitted polyester fabric. Our flags are either screen printed or are digitally printed on polyester fabric sheets. They are then quadruple stitched at the fly end to prevent tearing and increase the durability. For a more detailed run-through of how our flags are made click here.

In order to show the Canadian flag the respect it deserves, the federal government has produced a document containing the rules and etiquette for flying the national flag. Click here to be taken to the site where you can read more about the rules of flying the Canada flag

Flags should be disposed of with dignity. When a flag becomes tattered, faded and no longer is in suitable condition for flying, it should be removed and respectfully torn into strips. Each element of the flag should be reduced to a single colour so the pieces created do not resemble a flag. The pieces should be placed into a bag and then disposed of. The shreds of fabric created in the process should not be re-used or refashioned into anything else.

The Canadian Government has released a detailed document and video displaying the proper way to fold the National Flag. Click here to view it.

A custom flag takes about 5 business days to produce before we ship it out to you

The standard size for a flag is 3’ x 6’ or 36” x 72” in Canada. The United States of America uses a standard size of 3’ x 5’ or 36” x 60”.  If you are unsure of the size of flag you should get, click here to see our Sizing Chart!

Flags have to endure quite a difficult life. They fly in extreme conditions, wind, cold, sun exposure and temperature fluctuations all play a part in the lifespan of a flag. 

The length of time our flags will last will depend heavily on the environment in which it's flown and the length of time it spends flying. In parts of Canada, it can get extremely cold and windy and this can cause deterioration. Our flags will last about one season but could easily last longer if weather conditions remain mild. Taking down your flag in severe weather will also contribute to a longer lifespan. 

Flags can be hand washed in a mild detergent (clear, dish type). You can iron flags at the lowest heat setting or steam them to remove wrinkles. Removing your flag during harsh weather conditions will also add to its longevity. 

No Artwork? No Problem. Our FlagMart Canada Representative can work with you to make your concept a reality. Just contact us at info@flagmartcanada.com or call us at 1-833-989-0313 and we will help you get started. 

The type of artwork we need to have to be able to print your design onto our flags is vectorized artwork. Vector artwork is a term that describes any logo or artwork made with vector illustration software like Adobe Illustrator. Vector artwork is built from vector graphics, which are images created with mathematical formulas. They are easy to resize or rescale without becoming pixelated or fuzzy. 

If you dont have vectorized artwork, we can help you get your artwork vectorized.

For every flag we make and ship to a customer, we send a corresponding email to the customer with a tracking number that allows them to monitor their package. Please check the tracking number to see where your package is in transit.

The responsibility of FlagMart Canada ends at the point we hand your flag over to Canada Post or another Shipping Service.

We will, of course, attempt to resolve any issues we can. Please feel free to contact us to help resolve your issues.

If the flag that arrived at your doorstep is not what you ordered or is incorrectly printed in some way. We will take 100% responsibility for this. Simply take a picture of your flag and email it to us at info@flagmartcanada.com and we will review it. If we determine it needs a reprint, we will reprint it and ship it at no extra cost.

Please check out our Returns and Refunds policy.